If you need to change your order, please contact us immediately. We pack and ship orders daily so cannot guarantee your requests can be made. Once orders have been confirmed in our system they are unable to be changed.

We do not accept returns or exchanges on sale items or items purchased using a discount code as part of a promotion. All discounted items are considered final sale unless the product is faulty. In such cases, please reach out to us and provide proof.

We take great pride in the quality of our products, and we’re truly sorry if you receive an item that isn’t perfect. If you believe your item is defective, please notify us immediately upon receipt so we can resolve the issue as quickly as possible.To assist our team in assessing the defect, we may request clear photos of the defect. Please keep in mind:

• Items that have been worn, washed, or had their tags removed will no longer be accepted as defective.
• All claims for defective items must be made before the product is used.

If you believe you’ve received a faulty item, please contact our mum-in charge team right away— we’re here to help! By placing an order you are acknowledging and accepting all the international shipping terms. Return items to our Jakarta warehouse by filling our exchange/return form, you can find this form in your parcel. Anak Ketjil does not cover the cost of any returns/exchange.

First check that your delivery address is correct. Orders with invalid addresses may be returned to us and cause a re-delivery delay.

If the parcel has been lost in transit, please contact our Customer Service as soon as possible at hello@anakketjil.com

However, if the parcel has been delivered to the correct address, we cannot be held responsible for lost or stolen parcels.

Purchased items may be exchanged for an item of the same price. Exchanges are shipped upon receipt of returned items and are subject to stock availability. 

Complete the refund procedure by following the instructions sent by e-mail following your request to hello@anakketjil.com.

Returns are at your expense.
You can return your parcel using any postal service. As the parcel is your responsibility until it arrives in our warehouse, don't forget to ask for and keep proof of dispatch, in case of problems.

If you prefer to exchange your item for a model at a different price, please return your order for a refund and purchase the new item separately on our site.

A pre-order item refers to any product available online that is currently on back-order, meaning it’s not in stock at our warehouse and will have a specified wait time, clearly indicated in the product description.

Please note that orders containing pre-order items will only be shipped once all items in the order are in stock. If you’d prefer to have the available items shipped separately, we’re happy to accommodate this with an additional shipping fee (see our Shipping Policy to check your shipping rate). To arrange partial shipment, please contact us.

Any questions, you can send us an email at hello@anakketjil.com and one of our mums-on-duty will be happy to assist you. 

At Anak Ketjil we want you to be completely satisfied with your purchase. We offer a 14-day return policy for EXCHANGE or CREDIT NOTE. The fourteen calendar days begin upon receiving your order. 

ANAK KETJIL verifies that the returned product complies with our return policy, namely: 
• The item has not been worn, altered or washed.
• The product is exactly as you received it, with its adhesive(s) and/or label(s) still attached.
• The original garment bag/jewellery pouch must not be damaged when you return the jewelry, as it is part of the product.

HOW TO MAKE AN EXCHANGE/RETURN ?

Purchased items may be exchanged for an item of the same price. Exchanges are shipped upon receipt of returned items and are subject to stock availability. 

Complete the procedure by following the instructions sent by e-mail following your request to hello@anakketjil.com

• Australian, New Zealand, US, Canadian, and UK Customers: Mail it to our Jakarta Warehouse using a prepaid label.
• Indonesian Customers: Return items to our Jakarta return center. Please note that we are unable to provide a prepaid shipping label at this time, customers must arrange their own shipping service or drop off using Grab, Go Send, etc at your expense. 
• Rest of the World: Return items to our Jakarta warehouse using a return label purchased from your local postal service. Anak Ketjil does not cover the cost of international returns.