SHIPPING POLICY

We know you’ll be excited to receive your ANAK KETJIL products as soon as possible. See your country below to see when you can expect them.

TAXES & DUTIES

  • Australian, New Zealand, and Indonesian orders will not attract import or customs duties.

  • For all other countries, import or customs duties (including GST and VAT) may be charged once the order reaches the destination country and must be paid by the person placing the order. We will not refund your order if you do not want to pay the import or customs duty. Customs duties and policies vary per country, please see here what the thresholds are for your country. This may also impact delivery times. Any questions? Email us at hello@anakketjil.com and our mum - incharge will do their best to help.

AUSTRALIA

Shipping cost

Orders over AUD$250  - Free Shipping

Orders Under AUD$250 - Rate calculated at checkout.

Delivery timeframe (estimated)

Orders are dispatched from our BONDI warehouse with local carriers. For same day dispatch, please place your order before 12PM AEST. For orders placed after 12PM AEST (cut off times), your delivery will be scheduled for delivery on the next business day. Please note that for returns due to change of mind or incorrect product selection, customers are responsible for all return shipping costs.

NEW ZEALAND

Shipping cost

Orders over AUD$250 - Free shipping

Orders under AUD$250 - Rate calculated at checkout.

Delivery timeframe (estimated)

Orders are dispatched from our BONDI warehouse. For same day dispatch, please place your order before 12PM AEST. For orders placed after 12PM AEST (cut off times), your delivery will be scheduled for delivery on the next business day. Please note that for returns due to change of mind or incorrect product selection, customers are responsible for all return shipping costs.

INDONESIA

Shipping cost

FREE shipping with local carriers.

Delivery timeframe (estimated)

Orders are dispatched from our JAKARTA warehouse. For same day dispatch, please place your order before 12PM AEST. For orders placed after 12PM AEST (cut off times), your delivery will be scheduled for delivery on the next business day. Please note that for returns due to change of mind or incorrect product selection, customers are responsible for all return shipping costs.

EUROPE

Shipping cost

Belgium, France, Germany, Luxembourg, Austria, Italy, Portugal, Finland, Spain
Orders over AUD$250 - Free Shipping
Orders under AUD$250 - Flat rate AUD$45

Sweden
Orders over AUD$250 - Free Shipping
Orders under AUD$250 - Flat rate AUD$45

Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Greece
Orders over AUD$250 - Free Shipping
Orders under AUD$250 - Flat rate AUD$45

Delivery timeframe (estimated)

Orders are dispatched from our JAKARTA warehouse. For same day dispatch, please place your order before 12PM AEST. For orders placed after 12PM AEST (cut off times), your delivery will be scheduled for delivery on the next business day. Please note that for returns due to change of mind or incorrect product selection, customers are responsible for all return shipping costs.

USA & CANADA

Shipping cost

Orders over AUD$350 - Free Shipping
Orders under AUD$350 - Flat rate AUD$50

Delivery timeframe (estimated)

Orders are dispatched from our JAKARTA warehouse. For same day dispatch, please place your order before 12PM AEST. For orders placed after 12PM AEST (cut off times), your delivery will be scheduled for delivery on the next business day. Please note that for returns due to change of mind or incorrect product selection, customers are responsible for all return shipping costs.

UK

Shipping cost

Orders over AUD$250 - Free Shipping
Orders under AUD$250 - Flat rate AUD$50

Delivery timeframe (estimated)

Orders are dispatched from our JAKARTA warehouse. For same day dispatch, please place your order before 12PM AEST. For orders placed after 12PM AEST (cut off times), your delivery will be scheduled for delivery on the next business day. Please note that for returns due to change of mind or incorrect product selection, customers are responsible for all return shipping costs.

THE REST OF WORLD

Shipping cost

Orders over AUD$350 - Free Shipping
Orders under AUD$350 - Flat rate AUD$45

Delivery timeframe (estimated)

Orders are dispatched from our JAKARTA warehouse. For same day dispatch, please place your order before 12PM AEST. For orders placed after 12PM AEST (cut off times), your delivery will be scheduled for delivery on the next business day. Please note that for returns due to change of mind or incorrect product selection, customers are responsible for all return shipping costs. Rest of world includes Brazil, China, Japan, Malaysia, South Korea, Singapore, Turkiye, Israel.

SHIPPING METHODS


All orders are shipped through DHL EXPRESS with an approximate delivery time of 3-6 business days (for AU & ID, all orders are shipped through local carrier). Estimated delivery times serve as guidelines and do not take into account delays caused by payment authorisation, customs clearance processes or other unforeseen events we do not take responsibility for. Processing time may be extended during holidays, launches/re-stocks, limited edition releases and promotions. 

RESTRICTIONS

We are unable to ship to PO boxes or Parcel Lockers. Customers must provide a residential address where somebody can accept the delivery from our courier. We are also unable to ship the following countries: Russia, Northern Ireland, Hong Kong, Ukraine, Saudi-Arabia, Maldives, certain countries in Africa & the Pacifics.